Here in the Philippines if we talk about outsourcing, the first thing that will come to your mind is only the call center industry. But in reality, outsourcing here in the Philippines are subdivided to Medical Transcription, Animation, Shared Financial & Accounting Services, and Software Development Services.

Basically Outsourcing begins when a company chooses a consultant or application service provider to manage components of its internal IT structure, staff, processes and applications. This allows the organization to remain focused on its business goals.

The Philippines offer those services to US-owned companies who base their outsourcing companies here in the country. Customer contact center or simply call center services, includes a physical location where calls are placed, or received, in high volume for the purposes of sales, marketing, customer service, telemarketing, technical support or other specialized business activity. Those in line with sales have also subdivide labors of inbound and outbound acquisitions, promote customer loyalty programs, take in catalogue orders, and introduce new products. While in research, call centers deals with the assurance of customer satisfaction levels or conduct brand and product loyalty surveys. Some value-added services include customer segmentation, database warehouse strategies and creative marketing programs. The reason behind why the Philippines are being noted because of its call center industry is due to its high service ethic, low labor cost and turnover as well as fluency in the English language.

In Medical transcription, converting into written form, the dictation by the physicians and other healthcare professionals regarding patient assessment, workup, therapeutic procedures, clinical course, diagnosis, prognosis, etc. in order to document patient care and facilitate healthcare services. The Philippines also plays a good role in this area for they offer a service highly familiar with US medical standards, terminology and practices.

Animation is the creating of a timed sequence or series of graphic images or frames together to give the appearance of continuous movement. And in the Philippines this kind of work is being quite known making them competent of those in Hong Kong. They have hosted to different animations such as Scooby Doo, Tom and Jerry, Addams Family, The Mask, The Jetsons, Dragonball Z, Digimon, and Captain Planet, some of which are box-office hits. So we can say how adequate they are in this field of outsourcing. Animation services includes pre-production to production proper: storyboard, character designing, background designing, props designing, layout keys, sheet direction, slugging, track reading and special effects, creative/traditional- layout, background, animation, clean-up, in- betweening and animation checking, digital background, scanning, ink and paint, composting and rendering.

In outsourcing Shared Financial & Accounting Services involves, General Accounting and Bookkeeping Services, Account Maintenance, Accounts Receivable Collection, Accounts Payable Administration, Payroll, Asset Management, Financial Analysis and Auditing, Management Consulting (Management Advisory Services), Inventory Control and Purchasing (Procurement), Expense and Revenue Reporting, Financial Reporting, Tax Reporting, Other Financial-related services (financial leasing, credit cards, factoring and stock brokering). The Philippines produces a lot of the best accountants in the world providing companies of their standard service at a lower cost.

The Philippines has been able to make a great impression regarding Software Development Services, which is the arrangement of contract services rendered locally for offshore clients or the assignment of manpower to the clients facilities. The country can boast of its local IT service providers that can integrate offshore back-office processing systems with US-based enterprise resource planning (ERP) applications; and availability of low-cost facilities in Metro Manila and in cyberparks.

With all that being proposed, the Philippines can be concretely recommended as one of the best location in terms of outsourcing industry.

Russel Espino Business Development Officer Global Sky Inc. russel@global-sky.com http://www.global-sky.com 877-463-3885 619-819-0718

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