In my writing Ive pointed out how titles can influence the moods and expectations of those around us.

Here are some good examples sent in from readers around the world:

We changed our Human Resources Department to Department for People Support.

We use Partner-In-Charge of... whatever area someone has. It makes us all feel equal in a flat organization. We just changed the Office Manager to Partner-In-Charge of Customer Delight.

My job responsibilities include project manager, business development manager and senior consultant. Ah, wheres the customer? So Ive changed my title to Value Creation Consultant.

The Product and Sales Manager at my book distributor changed his own title to Author Champion.

My titles have included author, speaker, trainer, consultant and curriculum developer. Ive stopped trying to name my position. Now I just relate the mission: Leading the Global Service Revolution!

Key Learning Point --------------------------------------------------------------------------------
What you call yourself and your colleagues has a big effect on how people understand who you are, what you do and how you can assist. Choose a title that opens the door and connects with other people.

Action Steps
--------------------------------------------------------------------------------
You can change your title, too. (Should you?)

Ron Kaufman-internationally acclaimed educator and motivator for partnerships and quality customer service.

Ron Kaufman is an internationally acclaimed educator and motivator for partnerships and quality customer service. He is author of the bestselling "UP Your Service!" and founder of "UP Your Service College". Visit http://www.UpYourService.com for more such Customer Service articles, subscribe to his Newsletter, or to buy his bestselling Books, Videos, Audio CDs on Customer Service from his secure Online Store. You can also watch Ron live or listen to him at http://www.RonKaufman.com.

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